Save persistent data or file in UserDefaults, Keychain, File System, Memory Cache, URLCache
Flask-based senior support management system demonstrating business analysis, client and service workflows, appointment management, operational reporting, privacy-aware design, and automated testing.
Java Spring Boot release monitoring application with semantic version checks, GitHub Releases, PostgreSQL, Flyway, Testcontainers, and Docker.
Real-world SQL investigations for Product Support using PostgreSQL and DBeaver.
Professional Playwright and TypeScript regression automation framework for a Spring Boot application using the Page Object Model, GitHub Actions, and Allure reporting.
Reference implementation for support queue monitoring, SLA-risk triage and AI-to-human handoffs.
Sanitized engineering case studies in application support, API integrations, Python automation, payments, and production operations.
FastAPI audit logging and observability project with structured JSON logs, request IDs, Docker, Kubernetes, and GitHub Actions.
PowerShell script to monitor Windows services, enforce desired state (Running/Stopped), and log results.
Production support automation utilities for Linux, SQL, monitoring and troubleshooting.
Mock HR and financial application support portal demonstrating incident intake, knowledge management, SLA tracking, SQL reporting, documentation, and user training.
Hands-on IT Support, Systems Administration, ITSM and Healthcare Application Support labs.
PowerShell script that automates log file cleanup based on retention rules defined in a CSV. Includes a log generator for testing.
Portfolio for software implementation, SaaS onboarding and application support.
Local support-engineering portfolio lab for SaaS ticket triage, SQL investigation, SLA prioritization, customer replies, and engineering escalations.
A SQL data investigation project simulating real Application Support Analyst work, including troubleshooting queries, data analysis, and realistic support tickets.
ETL automation project using Python, SQLite and SQL to validate transaction data and generate operational reports for Application Support scenarios.
Python Backend / API Automation profile: QA/API, application support, internal tools, DriveDesk evidence, FastAPI, Docker.
Aspiring IT Support & Application Support Analyst focused on troubleshooting, system support, and SQL-based applications.
Hands-on Mini ERP application support lab using Oracle SQL/PLSQL, Linux, Bash, SQL*Plus, incident troubleshooting, batch monitoring and health-check automation.
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