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Customer and Technical Support | Identity and Access Management
I work in customer and technical support at a software company. I am building my skills in Identity and Access Management through a connected series of practical lab projects.
My portfolio follows a fictional company, Energy Retail Group (ERG), from access governance design to working identity lifecycle demonstrations using Active Directory, Okta, PowerShell, and Microsoft Entra ID.
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| Project | Focus |
|---|---|
| 1. Identity Lifecycle and Access Governance | Joiner, mover, and leaver processes, access rules, responsibilities, and simulated test cases |
| 2. Active Directory and Okta Integration | Directory integration, groups, onboarding, role changes, and offboarding |
| 3. SAML Single Sign-On | Working portal integration, signed claims, and group-based authorization |
| 4. Access Reviews with PowerShell | Reporting access exceptions using fictional CSV data and simulated review decisions |
| 5. Microsoft Entra Identity Lifecycle | PowerShell account changes, Cloud Sync, Conditional Access, MFA, and portal access tests |
The lab uses fictional employees and business records. The portfolio distinguishes simulated governance exercises from working technical demonstrations.
- Joiner, mover, and leaver administration.
- Active Directory users, organizational units, and security groups.
- Okta directory integration and SAML single sign-on.
- Microsoft Entra Cloud Sync, application assignments, and Conditional Access.
- PowerShell account administration and access review reporting.
- Role-based access control, least privilege, and verification.
- Access governance documentation and evidence review.
| Project | Focus |
|---|---|
| SOC Automation Lab | Alert enrichment and analyst handoff using Sysmon, Wazuh, Shuffle, VirusTotal, TheHive, and email |
| SOAR Playbook Lab | Response workflow with notifications, analyst approval, and conditional endpoint isolation |
| T-Pot Honeypot Lab | An isolated honeypot lab and attack-telemetry review |
| Authorized Vulnerability Lab | Vulnerability validation in an authorized lab |