I run customer-facing technical orgs and ship the tools they run on. Support · SE · CS · TAM · FDE. Day job: Sentry. Before: RapidAPI, Netomi, PubNub, Zendesk.
Start here
The Support Machine — a book and an AI skill. Stop treating support AI like chatbot theater.
Agent Switchboard — 400+ agents. MCP and webMCP, for humans and agents.
Suspect Memories — git bisect for the memory that broke your agent.
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Customer success The Support Machine · CALL-E · fcli · Sentry Playground · barnirhired |
How I build |
Hackathons |
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Brain games |
Take care of yourself |
CS education Ada Revival · Ada Quest · Logo |
🔒 = live and playable, source private.



