update /pricing-and-commercial/letters, /delivery-times#letters and b… - #272
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emmagifford wants to merge 1 commit into
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update /pricing-and-commercial/letters, /delivery-times#letters and b…#272emmagifford wants to merge 1 commit into
emmagifford wants to merge 1 commit into
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…lank letter templates on /upload-a-letter
stacey-budd
reviewed
Aug 20, 2026
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| To find out delivery times for business class and 1st class letters, visit the <a href="https://www.royalmail.com/receiving/delivery-times" target="_blank">Royal Mail website (opens in a new tab)</a>. | ||
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| [Learn more about letters]({% link pages/about/letters.md %}). |
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I think the anchor text for the link should just be "letters" – as this reflects the H1 of the page we're linking to. E.g. Learn more about [letters]({% link pages/about/letters.md %}).
stacey-budd
reviewed
Aug 20, 2026
| @@ -66,14 +66,7 @@ Once you've made a request with [NHS Notify API]({% link pages/about/api.md %}) | |||
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| We use NHS Notify's standard postage as our default for letters. Most letters get delivered 3 business days after they're dispatched. | |||
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I wonder if this might be a good opportunity to link back to the new letter pricing information?
stacey-budd
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Aug 20, 2026
stacey-budd
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This is looking great Emma! I've left a couple of comments for the changes to the delivery times page, but I think /pricing-and-commercial/letters is good to go.
Have approved so as to not delay this going live. We can always make the tweaks to /using-nhs-notify/delivery-times next week.
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…lank letter templates on /upload-a-letter
Description
I have:
Context
The letter prices are changing following the recent procurement. Previously, we had a blended postage rate, and now we're going back to different prices for different postage types, sheets and letter types. NHS Notify's standard postage is still the default option.
I noticed that the letters section in Delivery times had out-of-date information linking to Royal Mail changes in July (2025!). So I've removed that and link out to Royal Mail's more generic delivery times page for 1st and business class.
I've also changed the guidance about how to use our non-default postage and letter inserts - Ops agreed that it's different depending on whether the user is live or onboarding.
This content has been approved by the relevant stakeholders.
Lastly, I've updated the blank Word letter templates. The devs and technical architects noticed that the margins and address window weren't consistent with all the layouts for our letter suppliers, off the back of the letter supplier framework work.
Type of changes
Checklist
Sensitive Information Declaration
To ensure the utmost confidentiality and protect your and others privacy, we kindly ask you to NOT including PII (Personal Identifiable Information) / PID (Personal Identifiable Data) or any other sensitive data in this PR (Pull Request) and the codebase changes. We will remove any PR that do contain any sensitive information. We really appreciate your cooperation in this matter.