The projects showcased are designed to simulate the real workflows of a Technical Support Specialist working in remote, enterprise, and managed service environments.
Each project focuses on practical support tasks such as help desk operations, incident lifecycle management, SLA enforcement, Active Directory administration, network device configuration, and IT documentation.
The aim is to demonstrate how a support professional delivers consistent and measurable support outcomes through industry-standard platforms, administration tools, and structured workflows.
Deployed and configured a fully operational helpdesk environment from scratch, including SLA policies, escalation rules, departments, and ticket workflows.
- Phase 1 — Platform Setup & System Requirements
- Phase 2 — Configuration & Operational Readiness
- Phase 3 — Ticket Lifecycle & Resolution Workflow
- Phase 1 - Infrastructure Setup
- Phase 2 - User & Group Management
- Phase 3 - Group Policy, Access Management, & Common Tasks
| Credential | Issuer | Year |
|---|---|---|
| BSc Computing & Information Systems | Goldsmiths, University of London | 2017 |
| CompTIA A+ | CompTIA | 2018 |
| EF SET English Certificate — C2 Proficiency | EF | 2023 |
