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[Bug]: Money just disapeered聽#43
Description
馃З Summary
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**I was just building a video generator on my website and that uses Sora 2 Pro, Sora 2 and Veo 3.1 and before I started building, I had 15.95 ish in my account, then i check again and im on $5, now im on $1.32. As you can see in the screenshot, I have purchased $22 worth of credits total but have only spent $3.67.
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Activity
inf3rnus commentedon Feb 26, 2026
Grants expire after 28 days, mind messaging me in our discord server?
I'll double check everything, but that's likely the reason for you having less credits than you were expecting.
https://discord.gg/GeEDdFUd
I'm @inf3rnus in discord 馃檹
iggy39 commentedon Mar 1, 2026
It's a scam company
inf3rnus commentedon Mar 2, 2026
@iggy39 We're not in the business of scamming anyone. We're more than glad to refund you directly, or anyone for that matter who is unsatisfied with the service. Please contact me in our discord https://discord.gg/GeEDdFUd. Technical problems can and do happen.
inf3rnus commentedon Mar 3, 2026
FYI @iggy39 @kazu1x We have given another user who ran into the same sort of problem regarding expectations around credit expirations.
#46 (comment)
@kazu1x I've messaged you in discord if you could please respond :)
@iggy39 If you'd like a refund or some free credits so we can get you back on the platform, we'd be greatly appreciative 馃檹
inf3rnus commentedon Mar 3, 2026
Also FYI, we will likely be increasing the credit expiration to 1 year. We value you as customers!