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Platform API version: 10747

Major Changes (19 changes)

PATCH /api/v2/agentic/virtualagents/{virtualAgentId}/versions/{versionId} (1 change)

  • Parameter validateOnly was added

POST /api/v2/agentic/virtualagents/{virtualAgentId}/versions (1 change)

  • Parameter validateOnly was added

GET /api/v2/mobiledevices/{deviceId} (1 change)

  • Has been deprecated

PUT /api/v2/mobiledevices/{deviceId} (1 change)

  • Has been deprecated

DELETE /api/v2/mobiledevices/{deviceId} (1 change)

  • Has been deprecated

GET /api/v2/mobiledevices (1 change)

  • Has been deprecated

POST /api/v2/mobiledevices (1 change)

  • Has been deprecated

GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules (1 change)

  • Response 200 type was changed from DataIngestionRuleResponseEntityListing to GenericDataIngestionRuleResponseEntityListing

DataIngestionRuleResponse (1 change)

  • Model DataIngestionRuleResponse was removed

DataIngestionRuleResponseEntityListing (1 change)

  • Model DataIngestionRuleResponseEntityListing was removed

AgentUtilizationAggregationSort (1 change)

  • Model AgentUtilizationAggregationSort was removed

FacebookDataIngestionRuleResponse (1 change)

  • Property countries was removed

FacebookDataIngestionRuleVersionResponse (1 change)

  • Property countries was removed

InstagramDataIngestionRuleResponse (1 change)

  • Property countries was removed

InstagramDataIngestionRuleVersionResponse (1 change)

  • Property countries was removed

OpenDataIngestionRuleResponse (1 change)

  • Property countries was removed

OpenDataIngestionRuleVersionResponse (1 change)

  • Property countries was removed

GoogleBusinessProfileDataIngestionRuleResponse (1 change)

  • Property countries was removed

GoogleBusinessProfileDataIngestionRuleVersionResponse (1 change)

  • Property countries was removed

Minor Changes (70 changes)

/api/v2/casemanagement/caseplans/{caseplanId}/stageplans/{stageplanId} (1 change)

  • Operation delete was added. Summary: Delete a Stageplan from a draft Caseplan.

/api/v2/externalcontacts/contacts/search (2 changes)

  • Path was added
  • Operation POST was added

POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/query/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/evaluate/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/weeks/summary/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/unmatched/search/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/shifttrading/trades/state/bulk/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/shifttrading/trades/mine/query/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/shifttrading/trades/{tradeId}/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/shifttrading/trades/{tradeId}/state/jobs (1 change)

  • Response 202 was added

POST /api/v2/workforcemanagement/shifttrading/trades/{tradeId}/match/jobs (1 change)

  • Response 202 was added

/api/v2/casemanagement/caseplans/{caseplanId}/stageplans/{stageplanId}/reposition (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/casemanagement/caseplans/{caseplanId}/stageplans (2 changes)

  • Path was added
  • Operation POST was added

AnalyticsAgentStateAgentResponse (8 changes)

  • Optional property managementUnitId was added
  • Optional property businessUnitId was added
  • Optional property adherenceState was added
  • Optional property adherenceImpact was added
  • Optional property adherenceDate was added
  • Optional property scheduledActivityCodeId was added
  • Optional property scheduledActivityCategory was added
  • Optional property actualActivityCategory was added

AnalyticsAgentStateCountsResponse (3 changes)

  • Optional property adherenceStateCounts was added
  • Optional property scheduledActivityCategoryCounts was added
  • Optional property actualActivityCategoryCounts was added

ConversationAggregationQuery (2 changes)

  • Enum value nAgentDeclined was added to property metrics
  • Enum value nAlertExpired was added to property metrics

ConversationAggregationSort (2 changes)

  • Enum value nAgentDeclined was added to property name
  • Enum value nAlertExpired was added to property name

ConversationAggregationView (2 changes)

  • Enum value nAgentDeclined was added to property target
  • Enum value nAlertExpired was added to property target

ConversationAsyncAggregationQuery (2 changes)

  • Enum value nAgentDeclined was added to property metrics
  • Enum value nAlertExpired was added to property metrics

ConversationDetailQueryPredicate (2 changes)

  • Enum value nAgentDeclined was added to property metric
  • Enum value nAlertExpired was added to property metric

ViewFilter (4 changes)

  • Optional property socialEngagementLikes was added
  • Optional property socialEngagementShares was added
  • Optional property socialEngagementComments was added
  • Optional property socialEngagementViews was added

ContactSearchOperation (1 change)

  • Model was added

ContactSearchRequest (1 change)

  • Model was added

ContactSimpleSearch (1 change)

  • Model was added

SendAgentlessOutboundMessageRequest (1 change)

  • Optional property externalContactId was added

RecordingMessagingMessage (1 change)

  • Optional property notificationResponse was added

GenericDataIngestionRuleResponse (1 change)

  • Model was added

GenericDataIngestionRuleResponseEntityListing (1 change)

  • Model was added

AllocationOutputsTemplate (1 change)

  • Model was added

AllocationResultsTemplate (1 change)

  • Model was added

WorkitemOnAttributeChangeCondition (9 changes)

  • Enum value priority was added to property attribute
  • Enum value queueId was added to property attribute
  • Enum value assigneeId was added to property attribute
  • Enum value assignmentState was added to property attribute
  • Enum value languageId was added to property attribute
  • Enum value externalTag was added to property attribute
  • Enum value wrapup was added to property attribute
  • Optional property operator was added
  • Optional property value was added

WorkitemOnAttributeChangeConditionUpdate (9 changes)

  • Enum value priority was added to property attribute
  • Enum value queueId was added to property attribute
  • Enum value assigneeId was added to property attribute
  • Enum value assignmentState was added to property attribute
  • Enum value languageId was added to property attribute
  • Enum value externalTag was added to property attribute
  • Enum value wrapup was added to property attribute
  • Optional property operator was added
  • Optional property value was added

StageplanReposition (1 change)

  • Model was added

StageplanCreate (1 change)

  • Model was added

Point Changes (7 changes)

PATCH /api/v2/agentic/virtualagents/{virtualAgentId}/versions/{versionId} (1 change)

  • Description was changed

POST /api/v2/agentic/virtualagents/{virtualAgentId}/versions (1 change)

  • Description was changed

GET /api/v2/mobiledevices/{deviceId} (1 change)

  • Summary was changed

PUT /api/v2/mobiledevices/{deviceId} (1 change)

  • Summary was changed

DELETE /api/v2/mobiledevices/{deviceId} (1 change)

  • Summary was changed

GET /api/v2/mobiledevices (1 change)

  • Summary was changed

POST /api/v2/mobiledevices (1 change)

  • Summary was changed