Subject: Engram Wallet Connection Failure – Online Mode Not Working
Hello Engram/DERO Support,
I am having a problem with my Engram Wallet on Windows.
When I open the wallet in Offline mode, it opens normally. However, when I select Online/Connect, I get a “Connection Failure” error and the wallet cannot connect to the DERO network.
I have already tried:
Connecting with VPN
Connecting without VPN
Restarting the wallet
Checking the internet connection
Testing node.derofoundation.org
The problem still occurs.
My Engram wallet is installed on Windows. Could you please check whether there is currently a problem with the DERO remote daemon/node or with the Engram connection?
Please also tell me which official remote daemon address and port I should use to connect the wallet.
I do not want to delete or recreate my wallet because I need to access my existing funds.
I can provide screenshots and any diagnostic information you need.
Thank you for your help.
Subject: Engram Wallet Connection Failure – Online Mode Not Working
Hello Engram/DERO Support,
I am having a problem with my Engram Wallet on Windows.
When I open the wallet in Offline mode, it opens normally. However, when I select Online/Connect, I get a “Connection Failure” error and the wallet cannot connect to the DERO network.
I have already tried:
Connecting with VPN
Connecting without VPN
Restarting the wallet
Checking the internet connection
Testing node.derofoundation.org
The problem still occurs.
My Engram wallet is installed on Windows. Could you please check whether there is currently a problem with the DERO remote daemon/node or with the Engram connection?
Please also tell me which official remote daemon address and port I should use to connect the wallet.
I do not want to delete or recreate my wallet because I need to access my existing funds.
I can provide screenshots and any diagnostic information you need.
Thank you for your help.